Support

All you want to know about Prolyte and Prolyte products but where afraid to ask? The FAQ page offers a collection of questions we frequently receive. Can't find what you are looking for? Contact us
Download all the drawings symbols here (DWG):

Barriers
Box Corners

Circles  Lite Deck
Rigging Towers
Tubes 

Corners  Length StageDecks Towers  Download all the drawings symbols here (STP):

Length  Bases
Adapters 
Sleeveblocks
Boxcorner 
Towers
Tubes 

Corners 
Our products are either manufactured by us or purchased through authorized sellers. Therefore, we offer a full 24 month warranty. If an extended warranty is offered by us or our suppliers, it is mentioned on our product pages. The warranty does not apply to used goods, accessories and parts that are not durable, such as pins and pegs.

For selected products, we offer an additional year on the warranty period after the product is registered. Click here to register your product.
Prolyte products are sold exclusively over our trusted network of Distributors and Service Points. You can find the distributors here. If you wish to become a Prolyte distributor, you can contact our sale office for more information and the general requirements.
From a distance all trusses look the same. On closer examination, however, differences become apparent. Joining together trusses from different manufacturers places a high risk of liability on different parties: the user, the employer, the owner and the manufacturer/distributor. This risk is based on the effect of different legal spheres such as product safety, product liability, warranty and reliability as well as stability and load bearing capacity.
Yes, most trusses can be powder coated any colour you like. You can order this directly from your supplier. Existing or old trusses can also be powder coated.
Prolyte has a world wide network of partners, distributors, ProLyft Service points, stocking Prolyte products and available for support. Furthermore rental houses all over the globe are able to provide you with the right kit where needed. You can find these in our dealers page.
The way of calculating the strength of trusses and structures made from truss.
 
What will change for Prolyte users?
Not so much in practice, the loading tables have changed slightly. As before, for each structure build, you need to be able to show a static calculation, according to the current applicable standard.
 The business hours for the Prolyte offices can be found on the contact page. Please keep in mind the mentioned times are for the local timezone. Contact your nearest Prolyte distributor if you have questions regarding prices, transport or lead times.
Yes, the Top line deck has a water resistant coating and anti-skidding top layer, which makes them suitable for outdoor use. Have a look at all our StageDex products.
Shipping, delivery times or transport vary, depending on your region and order size. Please consult your supplier or nearest Prolyte distributor for more information.
Yes, Prolyte’s complete manufacturing process is EN1090 certified. Actually, Prolyte is the first truss manufacturer to obtain the EN1090 certificate in the highest execution class, EN1090- 3 EXC3. With certificates issued by no less than two independent certifying, notified bodies, the certification procedure has been very thorough. Prolyte produces its load-bearing structures in execution class 3 (EXC3) and service class 1 (SC1) according to EN1090-3:”Technical requirements for the execution of aluminium structures”, and in compliance with the Factory Production Control according to EN 1090-1:2009 +A1: 2011.
 
Apart from the manufacturing certification, all our truss products are TUV certified.
You can find a navigation map on the contact page. Let us know if you would like to visit us, we'll make sure the coffee is ready ;-)